A quick story about getting my car fixed after it was rudely rear-ended.
This is a very popular term whenever someone is in need of electrical work, auto repairs, plumbing issues; and for some people, “certain medication”. It makes sense to ask someone that you know and trust if they “have anyone” for a certain project. You trust that person and if they’ve had a good experience with the person or business they’re recommending, you can usually bet that your experience will be similar. In today’s age of social media, a thousand positive reviews on Google, Yelp, or Facebook can sometimes get discarded by a poorly placed negative review. So, its’ nice to “know a guy (or gal!)” outside of all of that noise.
Do you remember about 2 months ago, when I got rear ended on my way to the Super Bowl 52 festivities? If you haven’t read that story; go ahead and click that link quick-have a laugh and then come back here. I’ll wait.
Great! So, eventually after doing a bunch of “sleuth” work on my own, I filed a claim against the person who hit my car through State Farm directly. The gentleman with the vintage Impala told State Farm that he hit my vehicle, but said that there was no damage. Well, ladies and gentleman that statement equals “admission of fault”. So, State Farm said they would pay for the whole cost of replacing my bumper and nothing goes on my record with my insurance agency, so my premiums stay the same. In all honesty, had the guy not run me all through downtown Minneapolis and just apologized initially; I probably wouldn’t have pursued anything because you could barely see the mark. The moment that he tried to run away from me, I wasn’t giving him a brake (pun intended). Actually, now I hope his premiums go up 372% :) Whatever happens to him, I needed to get my bumper fixed.
Well, I know a guy. His name is Todd. He and his wife Amy, own Collision Pros & Glass located in the very small town of Clarkfield, MN. I grew up in Clarkfield and actually spent a year or two working with Todd detailing cars after he repaired them. Actually, as I’m writing this–I have no idea how or when I got hired there or when I really left-maybe I’m still employed? Todd, if you’re reading this and you remember-let me know. Did I just show up with donuts one day and leave a couple years later? Did I dream the whole thing? I’m completely drawing a blank–must have been a real intensive and thorough interview process. Either way, I think I was OK at my job. I had a 1992 Pontiac Bonneville that I washed about every other day at the local car wash, so I knew how to clean a car. Maybe that’s how I got the job! It was a small town, so word probably got back to Todd that I had the cleanest grandma car anyone had ever seen and he was like “I gotta have this kid at my shop”.
Yeah, that’s probably what happened.
I had a lot of fun working with him in my late teenage years. Him and I have pretty similar personalities, very sarcastic with tons of ‘tongue in cheek’ comments. So there was plenty of barbs tossed back and forth and even more practical jokes between us. When I worked there, he had a makeshift dirt track just outside of his shop, where he could practice his jumps. If he wasn’t an auto body specialist, he would have had a career as a race-car driver. Not NASCAR though, it would have been something off the wall-like school buses, tractors, or dump trucks, maybe 4-wheelers. I would like to put this out there that he challenged my grandma car to a drag race against his 4-wheeler (quad as he called it). The race took place about 3 miles east of town, and I forget how the race ended up——–wait-no I don’t- he lost. Todd has never met a gas pedal that he didn’t like, I can appreciate that.
Anyways, I called Collision Pros & Glass and said “Todd, I need a bumper” and he said “I know, I saw your Facebook post and it was the funniest thing I’ve ever read in my entire life. It’s such an honor to be speaking with you! I can’t believe I’m talking to you on my personal cell phone!!”. I’m just kidding, only about 3% of that happened-like the first 12 words, the rest was me trying to pump up my ego. He did enjoy my story, however.
Todd let me know his estimate and how it ties in with insurance, etc. Since I’m such an impeccable driver, I wasn’t really sure how it all worked. I told Todd that whenever he was ready, I would meet my dad halfway and switch vehicles so dad could drop the vehicle off with Todd (my dad would find out later that he had agreed to this). Thanks Dad.
After I made the switch with my parents, I got the vehicle back in ONE DAY. Not even one day, less than that: 23 hours-exactly. Do you know how long it would take me to YouTube ‘how to remove a bumper’, actually remove the bumper, put the new one on, and clean an entire vehicle? Me neither, but it would be more than 23 hours! The coolest part about the vehicle getting fixed was how unbelievably clean it was when I got it back! I have 2 little kids, so it’s dirty again-but WOW was it clean for a day! He even touched up some paint chips and included touch up paint for any future door dings. When I dropped my car off, I had 42 cents in the cup holder, when I got it back there was 53 cents in there. This is an honest company my friends! Or I miscounted the first time.
I think my blog posts are turning into “Small Business Review”, but that’s OK. My parents owned a Coast-to-Coast (True-Value, & Hardware Hank) hardware store in town for a majority of my childhood and I watched as a Wal-Mart 15 miles away help put it out of business. It’s not any fun to watch your parents’ business basically get pushed out of town by a business not even in the town. So, I’m going to give some love to the small businesses out there! Or at least for this post and this one. There is absolutely a level of service that is not matched by the big companies. Admittedly, I’m as guilty as you are and have 3 Amazon packages delivered seemingly daily at my house, but I still get a feeling of satisfaction when I buy something from the local hardware store, coffee shop, or restaurant. I generally make a conscious effort to help them out.
So if you need a vehicle fixed, repainted, rust removed, add some fender flares, or even a hitch added; please give Collision Pros a call!
If you don’t want to drive the whole way, my dad can meet you halfway.
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